Client Support

Our goal is to provide you with best-in-class support. Please choose from the options below so that we may better serve you!

Technical Support

Monday – Friday, 8 am to 5 pm for your local time in the continental U.S. (866) 942-0464

What to expect after creating a support account:

You will receive an email with a link to activate your account. Once activated, proceed to the Client Portal to log in with your credentials.

A technical support team member will reach out to you within the hour, typically less!

Need quick assistance? Email your support team or call (866) 942-0464.

Client Success

Questions about your account, add features and more!

Training Center

Access your Training Center for the most up-to-date training videos.

Meet Your Training Needs

Our Learning Content Developers consistently publish new content with the latest updates and user feedback. Reduce internal support and increase user productivity and efficiency through improved internal adoption of JustFOIA. Stay engaged and up-to-date with new releases by visiting your JustFOIA Training Center portal where you can access the following features:

On-Demand Help

All JustFOIA clients have access 100% of the time to video tutorials in our robust video library and full help documentation. Everyone can leverage how-to walkthroughs, get quick help, or test their knowledge with quizzes for interactive learning.

Get Certified

JustFOIA certifications offer complete training on all key system functions, a review of course material, study guides, digital flash cards, an interactive practice quiz, a test of randomized questions and an actual certificate suitable for framing!

Updates

Build courses with your training content to speed onboarding of new employees, assignment of specific videos or courses to your users for quick specialized on-demand training, and monitoring of everyone’s progress from your LMS dashboard.

We Want Your Feedback

JustFOIA is the easiest-to-use records request software in the industry because our team listens to you and takes action to meet your needs. You’ll get to see first-hand how our development team automagically brings your vision to life! We have a few ways to share your ideas with us below.

Development Ideas Portal

We build what you need. We welcome your feedback.

Sign up for our ideas portal to share your own and vote on others’ ideas. Communicate directly with our product team, and get notified when your ideas are in motion.

User Groups

Building the tools you need is our highest priority.

These small-format focus groups are designed to allow you to discuss your records request management and process needs in depth with a small group of your peers from across the country. Contact your client success specialist to request to join a user group.

JustFOIA Training

Brush up on your skills and stay up to speed with feature releases.

These live monthly events are designed to help your team stay up-to-date on new training and the latest JustFOIA feature releases. Invite all users and leadership to these free events.