Today, people are getting more internet-savvy and less tolerant of waiting (for anything!), but other factors drive the big increases in records requests. Specifically, citizens want access to services online instead of going to locations and conducting more business via the internet.

Access to services online is apparent in requests for public records. Agencies need to be aware of the forces driving increased demand.

Download our guide to look at the top seven trends in records requests across the country.

Topics in this guide include:

• What’s Driving the Increase in Records Requests
• The Citizen’s Experience and Expectations
• Top Seven Records Requests Trends (you’re not alone!)
• How to Limit the Impact of These Trends