FEATURE | Correspondence

Eliminate Inbox Clutter with Centralized Communications

Keep requesters and internal team members in the loop every step of the way—without the inbox fatigue.

Never Lose Another Email

Never lose track of a requester email or forget to send an important update. Send automated or manual correspondence, communicate internally, and view it all neatly alongside the request.

In-App Correspondence Benefits

Problems with Manual Emails

But In-App Correspondence...

Correspondence Capabilities

Internal Discussions

Easily communicate with other departments working on a request.

Templates

Spend less time typing the same emails over and over. Create templates for status updates, fee notices, requests for clarification, or other common tasks.

Tokens

Automatically insert information such as the requester’s name or address into an email—no copy/pasting required.

Automatic Updates

Need to acknowledge receipt of a request or send other updates for compliance? Automated correspondence takes that off your to-do list.

360-Degree View of Communications

All conversations (both internal and with requesters) are easily viewable, timestamped, and archived.

Email Notifications

Choose whether you want email notifications about new correspondence or want to only view them in the app.

Watch Correspondence Templates in Action

With templates, you can simplify and standardize common communications with requesters, like:

Clarification Needed
No Responsive Documents
Invoice Notification

The template automatically fills out the subject line, email body, and signature—even pulling in data like the requester’s name.

Watch the video to see it in action!

What Our Clients Say...

“Recently, I shared with another city clerk to do herself a favor and call JustFOIA. Stop using spreadsheets and make your life and citizens’ lives easier. The hardest part of the decision was overcoming the fear of where to start. We decided this fear was not going to hold us back. Of course, we found holes in our processes and little things along the way, but we worked through it - and now we love our new process.”

“We were barely getting our responses done in the State of California’s 10-day deadline. With JustFOIA, we typically release records within three days.”

Learn More

Lack of automation can waste time and pose compliance risks. Read about how to conquer this and other FOIA challenges.

5 Public Records Request Process Challenges (and How to Prevent Them)

Why is it so difficult to complete FOIA requests on time? Read about standardizing processes and more steps to reducing response time.

5 Steps to Reducing Public Records Requests Response Time