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Custom Forms for Requests
Custom, dynamic forms collect all the information you need from requesters ... the first time around.
Overcome Chaos with Centralized Forms
Do you get requests from a walk-in, phone call, email, snail mail, or even on a napkin (yes, we’ve heard it all)? You know the struggles when half the information is left out, you lose one in your inbox, or you make a mistake transferring the information onto a spreadsheet. PDFs and basic website forms just don’t cut it with the volume of requests you get today. Say goodbye to intake chaos and hello to JustFOIA’s custom forms.
Custom Forms Benefits
Problems With Paper or Web-Only Forms
- Easily lost in your overflowing inbox
- Siloed workflows
- Reaching out to requesters for missing information
- Requires manual entry for tracking
- Confusing to requesters
- No automation
But Custom, Dynamic Forms...
- Give you a 360-degree view into all requests
- Simplify collaboration
- Collect all the information you need with required fields
- Automatically store request data
- Create an easy requester experience
- Connect to JustFOIA workflows
Custom Forms Features
Collect All the Information You Need... The First Time.
Dynamic Form Fields allow you to:
- Collect all the information you need to fill a request
- Reduce back-and-forth with requesters
- Simplify the requester experience
- Deflect requests going to the wrong department
- Enable citizen self-service for repeat requests
Watch this short video to see how it works!
Example Forms
Require Extra Information
How much time do you spend on phone calls and emails with requesters to gather details they left off forms? Often this happens when you need extra information on certain types of requests.
With dynamic fields, you can require specific information on specific types of requests, like:
- Date range on email requests
- Time stamps on body cam footage
- Name of company for commercial requests
Route Requests to the Right Department
When requesters submit requests to the wrong department, it wastes time for both you and them.
Dynamic fields can look for certain keywords that may show that the requester is in the wrong place. For instance, if someone enters the word “police” in a sheriff’s department form, a message pops up with information about accessing police records.
This saves you time and keeps the requester from feeling like they’re getting the run-around!
Questions and Answers
How are attachments managed in Custom Forms?
Requesters can easily upload attachments such as photo IDs or supporting documents, which are then securely stored alongside their form submission.
What happens if a requester tries to submit an incomplete form?
If a form is submitted with missing required fields, the system will prompt the requester to complete the necessary information before final submission.
What level of customization is available for the form fields?
You can fully customize the form fields to meet the specific needs of different departments. This includes creating dynamic fields that change based on the request type.
Can I customize the form to match my agency’s branding?
Yes! You can fully customize the appearance of the forms to align with your agency's branding, including colors, logos, and formatting.
How many forms can I have in my JustFOIA instance?
You can set up as many different forms as you need at no additional cost!
What kind of support is available if I need help setting up or modifying forms?
Your Client Success Specialist and Technical Support Team are available to assist with any setup or modifications needed. You can contact us directly for personalized assistance.