FEATURE | Workflow Automation

FOIA Workflow Automation

Slash your records request response time by automating repetitive tasks and communications.

No More FOIA Deadline Stress

Customize your workflows to match your agency’s processes and compliance requirements. Workflow empowers you to align with your agency’s intricate demands seamlessly.

Workflow Benefits

Problems with Manual Processes

But Workflows...

Workflow Capabilities

Task Routing

In just a few clicks, route the request and tasks to the correct departments or users within your organization.

Task Instructions

Preconfigure instructions for each task so you don’t have to type them out each time.

Communications

Need to acknowledge receipt of a request or send other updates for compliance? Automated correspondence takes that off your to-do list.

Timelines

Set due dates for certain task types to stay in compliance with your required timelines.

Pausing Due Dates

Halt the request timeline while waiting on the requester for a response or payment.

Reminders

Receive notifications when you receive a task or when a due date is approaching.

Escalations

Notify a supervisor if a task is at risk of missing a deadline.

Approvals

Require approvals before moving the request forward.

What Our Clients Say...

Learn More

Lack of automation can waste time and pose compliance risks. Read about how to conquer this and other FOIA challenges.

5 Public Records Request Process Challenges (and How to Prevent Them)

Why is it so difficult to complete FOIA requests on time? Read about standardizing processes and more steps to reducing response time.

5 Steps to Reducing Public Records Requests Response Time