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How It Works
Records requests management made easy.
JustFOIA is the easiest-to-use records requests software that manages every step of the process from intake to delivery. Let’s walk through what processing a request on JustFOIA looks like.
Let's Walk Through the Process of a Records Request
Receive a Records Request
Web-based records requests submission forms are customizable to meet your organization’s needs. You can have as many forms as you would like and design a unique form to each request type.
Once the request arrives in the dashboard, you can take it from there!
Capabilities and Benefits
- See Request's Status in Real Time
- In-app Response Documents Upload
- Reduced Processing Times
- Routes Tasks to Staff and Departments
- Structured Data for Accurate Collection
- Required Fields to Prevent Missing Information
- Get Online, Not In line
- Required Fields
- Stay Compliant
- Eliminates Conversations
Manage the Process with Workflow
By creating a new request workflow, a user can assign custom or predefined tasks to given users or departments. Collaborate in-app to complete tasks, gain approvals, process and redact requested records, and securely deliver to requester automagically!
With workflows, your ability to simplify your process is powered by your imagination.
Process Automation Benefits
- Never Miss a Deadline
- Escalate Time-Specific Tasks
- Stay Compliant With State & Local Laws
- Route Process-Based Tasks
- Pause Due Dates
Communicate with Everyone
While processing the request, it’s a breeze to communicate with all departments involved to ensure nothing gets missed in the steps needed to complete the response.
When you need additional information from the requester, reply via the request — it’s that easy!
Operational Benefits
- Eliminates Conversations On Individual Email Accounts
- Easily Transfers Tasks When Staff Is Out
- Allows Anyone To See Progress
- Maintains Consistency Across the Board
- Tracks General Notes
- Customize Message Templates
Invoice & Collect Payments Online
Your organization can recover costs for the time and materials needed to complete each inquiry. Gone are the days of fielding phone calls and handwriting credit card numbers. Improve security, and provide daily transaction reports to your finance department.
Operational Benefits
- Accurately Record Time and Materials
- Add Custom Fees
- Create Custom Invoices
- Enable Secure Payments Online
Deflect Common Requests
Now that you completed the tasks for the public records request, it is time to release the information to the requester. Requesters can securely access the redacted, approved records via the public portal. Of course, you may respond to the requester with the processed records and leave it at that. However, if it is a commonly requested record, why not make it available for the public to access by publishing it on your public portal?
Public Portal Options
- Customize With Your Brand
- Embed On Your Website
- Provide Repetitive Requests
- Tag Requests With Categories
- Set Expiration Dates On Records
Process Optimization Driven By Analytics
Discover bottlenecks, hold staff accountable for delays, make process improvements and measure impact. Evolve and optimize with JustFOIA reporting.
Reports provide insight into the daily operations in a zoomed out view. Stay in compliance with freedom of information laws and streamline processes to minimize delays through reporting.
Reporting Benefits
- Standard Commonly Used Reports
- Customizable Ad-Hoc Reports
- Increase Transparency Into Process Bottlenecks
- Improve Your Process, Minimize Delays